blushed . How to raise questions approprately

It was happened 5 days ago, a mail made me frustrated.

I kept my working habit -- When I got a question I wanna raise it to the responsible one as soon as I can. I wrote mails one by one to the outsourcing  project's owner - please allow me use Yin to stand for her - to list all the questions I felt confused in dealing with the demands she made, I want to make them clear first, it's my working habit in these 5-6 work experience. I've asked Shen ( my boss ) whether it is suitable for bothering her ? He said "nono! she will appreciate for your questions, she like to make clarification"

But, 5 days ago, one of the Yin's reply mails made me blush at the same time when I read it.

It said "please make sure you have filtered all your questions through Shen, he can help you with technical problem, or, I will take the role to train you instead of your colleagues."
What..?! 

Shen is really a gentelman with Western's manner, he smiled to me and told me "Don't feel frustrated, just feel free to ask questions, Yin likes accept those questions, but you need to use more clear words in your mails" and so on.

I brieved the words as bellow:
1. Try to raise questions in one mail instead of one by one (after all, the timeZone difference is 16 hours, so, I got the time to sum up them in one mail);
2. Try to use simple and clear words, in a more professional way;
3. Everytime I raise a question, give out my advisable solution, clearly;
4. I can ask Shen first, like Yin said.
5. Make sure the question is belonged to the ppl I ask.
6. Make sure the question is worth other's time.
7. "Look before you leap"

I found a book 《你的灯亮着吗？》, which intend to tell readers how to raise questions smartly in a approprate way. I will read it in the Spring Festival.

This little thing made me upset, I'v learned the points above from books, but I cannot use them in the real work and real life. I read many books, but now, I doubt how much of them were absorbed. and How to read a book?